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United Airlines’ Failure of Common Sense

Understanding the Rules of Effective Frontline Customer Problem Solving.

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Podcasts

Women in STEM, Part Two

In this episode we continue the conversation on women in the STEM workforce and why women are uniquely suited for leadership roles in today's workplace.

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The key to good decision making is not knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter.

Malcolm Gladwell

InSights

Big Data Is Not Always The Best Data

A cartoon by Ron Hill.

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Case of the Mondays

Kaizen: A Management Seminar

Become a highly effective person for as little as $1.99!

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